MagickVoice Help Center — Campaigns

Recordings

Upload and manage the audio files that voice messages and phone menus play. Supported formats are MP3, WAV, OGG, and M4A; each file can be reused across multiple voice messages and phone menus.

Audience: Campaign creators · Page address: /app/audio-files · Your admin may need to enable this feature

Audio Files page with an Upload Audio button, a page guide, and a table listing each file's Name, File name, Size, Duration, ID, and Uploaded date, with Play and Delete row actions — The Audio Files page lists every uploaded recording in the current tenant with its file name, size, and upload date. Play checks the audio; Delete removes it.

Upload Audio File form with an optional Name field, a file drop area noting supported formats MP3, WAV, OGG, and M4A, and Cancel and Upload buttons — The upload form. Give the file an optional name, choose the audio (MP3, WAV, OGG, or M4A), and Upload. It then appears in the list, ready to attach to a voice message or phone menu.

Common tasks

Upload an audio file
Play a recording to check it
Reuse a recording across campaigns and menus
Delete an unused recording

How to use this page

1. Understand what recordings are for

Know how audio files fit into campaigns so you upload them at the right time.

Recordings are the audio files that a voice message or a phone menu plays when someone answers.
A single file can be reused across multiple voice messages and menus, so you upload it once and point at it wherever you need it.
Supported formats are MP3, WAV, OGG, and M4A. Keep recordings short and clear — under 60 seconds works best for an announcement.
Use the page guide for a refresher, and Hide page guide to collapse it.

2. Review your recordings

See what audio is available before creating a voice message or menu.

Open Recordings from the sidebar. The table lists each file with its Name, File name, Size, Duration, an ID, and the Uploaded date.
Select Play on a row to listen and confirm the audio is correct before you use it.
Confirm you are in the intended tenant (top bar) — recordings belong to the tenant they were uploaded in.

3. Upload an audio file

Add a recording so a voice message or phone menu can play it.

Select Upload Audio. The Upload Audio File form appears.
Optionally set a Name so the file is easy to identify later; otherwise the original file name is used.
Choose the audio file. Supported formats are MP3, WAV, OGG, and M4A.
Select Upload. The file appears in the table, ready to attach to a voice message or a phone menu.

4. Remove a recording

Clear out audio you no longer need.

Select Delete on the recording's row.
Deleting removes the file from this list. Make sure it is not still referenced by a voice message or phone menu you rely on before removing it.

Tips and troubleshooting

Review campaign settings before dispatch because recipient mistakes can be expensive to unwind.
Use analytics after delivery to compare completion, failures, and response trends before sending the next batch.
Keep recordings short and clear — under 60 seconds works best for an announcement.
Upload the audio here first, then attach it to a [voice message](/docs/voice-messages) or a [phone menu](/docs/phone-menus).

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