MagickVoice Help Center — Phone Menus
Menu session detail
Inspect a single IVR session, including route choices, timing, and the caller journey.
Audience: IVR operators · Page address: /app/ivr-sessions/:id · Your admin may need to enable this feature
Common tasks
- Review caller path
- Inspect keypad input
- Identify routing problems
How to use this page
1. Use this page to build or review IVR phone menus
Understand what is available on Menu session detail and choose the right next action.
- Open Menu session detail from the Phone Menus area of MagickVoice.
- Read the page heading, description, and any status message before selecting an action.
- Choose the common task that matches what you came to do and follow the labels shown on screen.
- Review any summary, warning, or confirmation before completing an action that changes data.
- After the action finishes, look for a confirmation message or updated status before leaving the page.
Tips and troubleshooting
- Use short labels for IVR steps so the canvas remains readable as the menu grows.
- Test no-input and invalid-input paths; they are the most common places callers get stuck.