MagickVoice Help Center — Voice

Call scripts

Create, reuse, export, edit, and remove the AI call scripts that tell a voice agent what to say and do on the phone.

Audience: Script authors · Page address: /app/prompts

Common tasks

Keep voice-agent behavior organized and ready for safe use in calls and campaigns.

Open Voice, then Call Scripts. The count beside the heading shows how many scripts exist; each card lists the script name, its enabled language chips, and its guideline count.
Select Create call script to build a new script from a template or a blank canvas. Select Edit on an existing card to open the same editor for that script.
Use Import JSON only with a script file you have reviewed. Use Export as JSON on a card to save a script definition for transfer or backup.
Use Delete on a card only when the script is no longer needed. Confirm it is not selected by a live call or campaign before removing it.

Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place.
When comparing calls, use status and date filters first, then open only the calls that need action.
The page guide points to the Quick Start templates for common use cases and reminds you to test a script from the editor’s Test tab before using it with real customers.
Language chips reflect which languages the script enables; the instructions still have to tell the agent which language to actually speak.
Export a script before a major rewrite when you want an easy rollback reference.